About Us
Our Showroom Carolina's Home Medical Equipment, Inc. is a locally owned, family business founded by Franklin H. Trammell, Jr. We believe in good, old fashioned personal service. Our team is dedicated to exceeding our client's expectations by providing the best service, products, and price. From left to right: Terrell Harper (Patient Service Specialist), Doug Hanline (Patient Service Technician), Craig Keith (Patient Service Technician) & Steve Jett II (Patient Service Technician) Elaine Young (Account Executive)




President & CEO, Franklin H. Trammell

Carolina's Home Medical Equipment, Inc. provides quality wheelchairs, hospital beds, walkers, oxygen, other respiratory, mobility devices, personal care products, great customer support, and competitive prices!
Our staff exhibits the highest degree of integrity and compassion while ensuring total compliance with all associated agencies. Through our commitment, experience, and expertise, Carolina's Home Medical Equipment, Inc. has established a business relationship with our customers that will last a lifetime!
If you are interested in joining the Carolina's Home Medical Equipment team please visit our Careers page to view any open positions.
Patient Service Team

Our professional delivery team delivers to the Greater
Sales & Customer Service
From left to right: Ashley Clark (Senior Account Executive), Chad Vukelich (Account Executive)

Not Pictured: Debby Gilbert, Customer Service Manager Martha Trammell, Vice President Donna Brantley, Administrative Assistant Insurance We file all the Medicare, Medicaid and private insurance paperwork insuring as little out of pocket cost to the customer as possible. We will be happy to educate our customers on the reimbursement guidelines of Medicare and Medicaid.
“WHAT A BREATH OF FRESH AIR!!! Terrell went above and beyond all expectations and was so helpful and pleasant to work with. His smile was infectious. This man needs to win some type of service award – in today’s time it’s hard to find high caliber workers in the service industry. Let me tell you, you all have a gem. For me to take the time to write a note like this has to be an indication of how impressed I was with his professionalism.” “I want you to know how much we appreciate what you have done to help my dad. We are at a difficult time and your kindness and professionalism have made things easier for us. In our dealings with the other medical supply shops, we came to know just how special you folks are. We are bragging on you and would appreciate it if you could send some business cards to share!” “The family of **** thanks you and Ashley for your assistance with our mother’s motor wheelchair. Mother did pass away after suffering a massive stroke. We commend you for exceptional service and your kindness in assisting us at this difficult time exhibits caring and compassion, qualities that are rare in today’s business world. We impart the Lord’s blessing for continued prosperity for your business and personal lives.” “We just wanted to take time to thank you for making our search for a power wheelchair so much easier. Before coming into your office we had stopped at other home medical shops but did not find the kindness and professionalism we found with you. During an already difficult time, it makes such a difference to deal with someone who knows what you need and wants to help you get it. Thank you and your staff for all your hard work.”
Sherry Cain,Customer Service Rep. Karen Yarrington, Customer Service Rep.
Angela Adamcik, Customer Service Rep.
Tom Congdon,Respiratory Therapist Cheryl Furr,Respiratory Therapist
Administration

Andrew Trammell,Controller

Recognizing the many great services provided by Hospice at Charlotte, Carolina's Home Medical Equipment, Inc. is a proud provider of goods and services to the patients and caregivers under the care of Hospice at Charlotte.
Customer Testimonials
(Due to HIPPA Privacy Practices customer names are anonymous)
HIPAA Notice of Privacy Practices As required by the Privacy Regulations Promulgated Pursuant to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY. This Notice of Privacy Practices describes how we may use and disclose your protected health information (PHI) to carry out treatment, payment or health care operations (TPO) and for other purposes that are permitted or required by law. It also describes your rights to access and control your protected health information. “Protected health information” is information about you, including demographic information, that may identify you and that relates to your past, present or future physical or mental health or condition and related health care services. Uses and Disclosures of Protected Health Information: Your protected health information may be used and disclosed by our organization, our office staff and others outside of our office that are involved in your care and treatment for the purpose of providing health care services to you, to pay your health care bills, to support the operation of the organization, and any other use required by law. Treatment: We will use and disclose your protected health information to provide, coordinate, or manage your health care and any related services. This includes the coordination or management of your health care with a third party. For example, we would disclose your protected health information, as necessary, to a home health agency that provides care to you. For example, your protected health information may be provided to a physician to whom you have been referred to ensure that the physician has the necessary information to diagnose or treat you. Payment: Your protected health information will be used, as needed, to obtain payment for your health care services. For example, obtaining approval for equipment or supplies coverage may require that your relevant protected health information be disclosed to the health plan to obtain approval for coverage. Healthcare Operations: We may use or disclose, as-needed, your protected health information in order to support the business activities of our organization. These activities include, but are not limited to, quality assessment activities, employee review activities, accreditation activities, and conducting or arranging for other business activities. For example, we may disclose your protected health information to accrediting agencies as part of an accreditation survey. We may also call you by name while you are at our facility. We may use or disclose your protected health information, as necessary, to contact you to check the status of your equipment. We may use or disclose your protected health information in the following situations without your authorization: as Required By Law, Public Health issues as required by law, Communicable Diseases, Health Oversight, Abuse or Neglect, Food and Drug Administration requirements, Legal Proceedings, Law Enforcement, Criminal Activity, Inmates, Military Activity, National Security, and Workers’ Compensation. Required Uses and Disclosures: Under the law, we must make disclosures to you and when required by the Secretary of the Department of Health and Human Services to investigate or determine our compliance with the requirements of Section 164.500. Other Permitted and Required Uses and Disclosures Will Be Made Only with Your Consent, Authorization or You may revoke this authorization, at any time, in writing, except to the extent that your physician or this organization has taken an action in reliance on the use or disclosure indicated in the authorization. Your Rights: Following is a statement of your rights with respect to your protected health information. You have the right to inspect and copy your protected health information. Under federal law, however, you may not inspect or copy the following records; psychotherapy notes; information compiled in reasonable anticipation of, or use in, a civil, criminal, or administrative action or proceeding, and protected health information that is subject to law that prohibits access to protected health information. You have the right to request a restriction of your protected health information. This means you may ask us not to use or disclose any part of your protected health information for the purposes of treatment, payment or healthcare operations. You may also request that any part of your protected health information not be disclosed to family members or friends who may be involved in your care or for notification purposes as described in this Notice of Privacy Practices. Your request must state the specific restriction requested and to whom you want the restriction to apply. Our organization is not required to agree to a restriction that you may request. If our organization believes it is in your best interest to permit use and disclosure of your protected health information, your protected health information will not be restricted. You then have the right to use another Healthcare Professional. You have the right to request to receive confidential communications from us by alternative means or at an alternative location. You have the right to obtain a paper copy of this notice from us, upon request, even if you have agreed to accept this notice alternatively, e.g., electronically. You may have the right to have our organization amend your protected health information. If we deny your request for amendment, you have the right to file a statement of disagreement with us and we may prepare a rebuttal to your statement and will provide you with a copy of any such rebuttal. You have the right to receive an accounting of certain disclosures we have made, if any, of your protected health information. We reserve the right to change the terms of this notice and will inform you by mail of any changes. You then have the right to object or withdraw as provided in this notice. Complaints: You may complain to us or to the Secretary of Health and Human Services if you believe your privacy rights have been violated by us. You may file a complaint with us by notifying our privacy contact of your complaint. We will not retaliate against you for filing a complaint. We are required by law to maintain the privacy of, and provide individuals with, this notice of our legal duties and privacy practices with respect to protected health information, if you have any questions concerning or objections to this form, please ask to speak with our President in person or by phone at (704) 846-7503. Associated companies with whom we may do business, such as an answering service or delivery service, are given only enough information to provide the necessary service to you. No medical information is provided. We welcome your comments: Please feel free to call us if you have any questions about how we protect your privacy. Our goal is always to provide you with the highest quality services. This notice was published and becomes effective on/or before